Kirikiy's Privacy Policy — Your data, our responsibility

1 Introduction & applicability

This Privacy Policy applies to the company operating the Kirikiy platform ("Kirikiy", "we", "us") and all registered and unregistered users ("you", "member"). It applies whenever you access our services through the Kirikiy website, mobile app, or any other channel.

Kirikiy takes user privacy seriously. We adhere to international data protection standards and never share your personal information with third parties without authorization. Read this policy to understand what data we hold, why we hold it, and how we keep it secure.

2 What Data We Collect

Kirikiy only collects data that is necessary to provide our services, verify accounts, and ensure security. We do not collect excessive or unnecessary information.

3 How We Collect Data

Kirikiy collects data in several ways — directly from you, automatically from your device, and from legitimate third parties. Each method is explained in detail below.

• At the time of registration: When you register, you provide your name, email, phone number, and password directly — this is direct collection.
• Transaction Time: Payment details are automatically recorded at the time of each deposit or withdrawal.
• Automatically Collected: When you use our site or app, your IP address, device type, operating system, and browser information are collected automatically.
• Cookies & Tracking: Our website uses cookies, web beacons, and similar technologies — see the Cookies section for details.
• Verification agencies: As part of the KYC process, identity information is verified through trusted third-party verification agencies.

4 How we use your data

Kirikiy uses your data only for specific, legitimate purposes. We never sell your information to other companies or use it for irrelevant advertising.

• Account Management: Your information is used for registration, login, password resets, and profile updates.
• Identity verification: Your information is used to manage the KYC process and help prevent fraud and money laundering.
• Transaction Processing: Your financial information is used to process deposits, withdrawals, and bonus payouts.
• Customer support: Your account and transaction data is used to provide accurate responses to your support requests.
• Security monitoring: Technical data is used to detect unauthorized access and suspicious activity on your account.
• Responsible gaming: Usage data is analyzed to identify problematic gaming patterns and provide timely support to members.
• Legal Obligations: Data is retained and disclosed as required to comply with regulatory authority directives.

5 Who we share your data with

Kirikiy never sells your personal data. However, in certain circumstances, information may be shared with trusted partners and legal authorities. In every such case, strict contractual and security requirements are followed.

• Payment processors: Only the minimum necessary transaction data is shared with approved payment gateway partners to process deposits and withdrawals.
• KYC Verification Services: Identity documents are shared with a licensed third-party verification provider to confirm your identity.
• Regulatory & law enforcement authorities: If required by a court order or government directive, data may be disclosed to fulfill legal obligations.
• Cloud & hosting services: Our infrastructure partners provide data hosting services and are bound by strict confidentiality agreements.
• Advertisers or data brokers: We never sell or transfer your data to advertisers or data brokers.

6 Data protection measures

Kirikiy applies industry-leading technical and organizational measures to protect your data. Our security infrastructure is continuously monitored and updated.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Encrypted Storage: All sensitive data stored on our servers is secured with AES-256 encryption.
• Firewall & DDoS protection: Advanced firewall and DDoS protection systems are active at all times.
• Access Controls: Only authorized staff can access your data for specific purposes — and all access is logged.
• Regular security audits: Third-party security experts conduct regular audits of our systems.
• Two-factor authentication (2FA): Two-Factor Authentication is available to add an extra layer of security to your account.

7 Cookie Policy

Cookies are small text files stored in your browser. Kirikiy uses cookies to keep the site running smoothly and to improve your experience. We use four types of cookies:

You can manage cookies through your browser settings. Note that disabling essential cookies may affect certain site features.

8 Data retention period

Kirikiy does not retain your data indefinitely. Each category of data has a defined retention period based on legal obligations and business requirements.

9 Your Rights

Under Kirikiy's Privacy Policy, you have several important rights regarding your own data. Contact our support team at any time to exercise these rights.

10 Contact & Complaints

For any questions, complaints, or requests to exercise your rights under our Privacy Policy, please reach out to our dedicated Privacy Team. We typically respond within 72 hours.

• Email: [email protected]
• Response Time: Up to 72 hours (on business days)
• Live Support: 24/7 support via Bangla live chat
• Complaints Process: Every complaint is recorded in writing and assigned a tracking number.